Frequently Asked Questions
Everything you need to know about our ergonomic seating solutions and ordering process.
How do I know which ergonomic chair is right for my height and weight?
Each product page includes a detailed 'Size & Fit' guide. Generally, our chairs feature adjustable seat heights, depths, and 4D armrests to accommodate users ranging from 5'0" to 6'4". For specific weight capacities, please refer to the technical specifications section of the individual chair.
Do the chairs come pre-assembled or do I need to build them myself?
To ensure safe shipping, our chairs arrive semi-assembled. The box includes all necessary tools and a step-by-step manual. Most customers find they can complete the assembly within 15 to 20 minutes.
What is your return policy if the chair isn't comfortable for me?
We offer a 30-day 'Risk-Free Trial'. If you aren't completely satisfied with your comfort levels, you can return the chair in its original packaging for a full refund. Please note that return shipping fees may apply depending on your location.
What kind of warranty do you offer on moving parts and gas lifts?
Quality is our priority. All Ergonomic Chairs come with a comprehensive 5-year warranty covering the structural frame, gas lift cylinders, and adjustment mechanisms against manufacturing defects.
How long does shipping take and is it free?
We provide free standard shipping on all orders within the continental United States. Orders are typically processed within 24 hours, and delivery usually takes between 3 to 7 business days depending on your zone.
Can I request a bulk discount for a corporate office fit-out?
Yes, we offer specialized pricing for B2B orders of 10 units or more. Please contact our dedicated sales team through the 'Corporate Orders' page to receive a custom quote and ergonomic consultation.